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Frequently Asked Questions

How many users does the platform support?

Thanks to our proprietary Multiverse™️ audience scaling technology, your virtual or hybrid event can theoretically host an unlimited number of attendees. Now it's just up to you to get them there.

How long does it take to create an event?

Rome wasn't built in a day, but with the right planning, you can have your MootUp virtual event or hybrid experience ready to go in as little as 24 hours depending on your design requirements & the features you want. If you need custom-built spaces or specially developed features then it may take a few weeks. For a more accurate estimate, schedule a demo with one of our experts to discuss your event & its specific requirements

What support options do you offer?

MootUp provides unlimited email and chat support as well as an exclusive channel for your organization to directly get in touch with our team, so you can be confident that we're here when it matters most! Each plan also includes a set number of onboarding support hours included in the price to make sure you're event is set up to be epic. If you feel like you need a bit more of a hands-on approach, you also have the option to contract our experts for live tech support during your event as a separate service.

How many people can join a room/space at one time?

Our Multiverse™️ audience scaling technology lets you host an unlimited number of avatars in a room. However, depending on which additional features are in use there are some limitations to keep in mind like:
- Many to many video calls support up to 50 people.
- One to many videos with webinar-style options supports thousands.
- Many to many audio calls support up to 250 people.

Are there any sponsor booths available?

You can give your sponsors as much exposure as you'd like by deploying an unlimited number of fully brandable and customizable booths. But it doesn't stop there. MootUp allows you to outfit any booth with rich multimedia experiences like videos, deploy chatbots, offer downloads, set up lead generation forms, host private conversations with live salespeople, and just about anything else you can imagine.

How can my attendees interact with one another?

MootUp was designed from the ground up to solve the problem of low engagement & bored attendees. That's why we're constantly using client feedback to invent new and exciting ways for people to connect like they would at a live event.

Here are just a few solutions we've come up with so far:

• Private or group video and voice chat/ calls with:
- Private audio-zones.
- Spatial audio.
• Text chat.
- can be set up globally or in private zones.
• Direct/ private messaging.
• Gestures such as dances, postures, moods.
• Animations including 2-player animations such as handshakes, high-fives, hugs.

Can my attendees customize their appearance?

When it comes to how people appear in the virtual world, your attendees will have an unparalleled choice of how they want to be represented in the environment. Rather than forcing people to turn on a webcam or be forced to use a static image, they'll be able to experience MootUp as:

* Headshot VR Avatars - if using a VR device
* 3D Avatars/ characters - can be customized using the 1+ billion customization options
* Video Avatars - your camera takes the place of your avatar in the environment
* Hologram Avatars - if using a green screen. MootUp places the user full size head-to-toe in the 3D space

Will my event world remain open after its over?

One of the biggest advantages of hosting a virtual or hybrid event with MootUp is the option to keep your event world live for as long as you'd like even after the live portion has ended. That means you can post session replays, create dynamic experiences that give people a reason to keep coming back, and even deploy chatbots at sponsor booths that can generate sales opportunities on autopilot. Depending on your plan and the chosen features, some additional hosting fees may apply.

Can we have multiple sessions running at the same time in different spaces?

Whether you need 1 stage or 100, we've got you covered. Just choose the plan that suits your needs and you can host as many concurrent sessions as you want.

Can we have breakout sessions?

The platform is configured to allow you to create breakout rooms for any of the sessions. You can brand and customize each one individually depending on your needs.

Does the platform support tracking? Can we measure user activity during the event?

Thanks to our proprietary Trophio™️ gamification system, you'll be able to access key event metrics like:

*How many users have visited the event and for how long
*How many times a video has been played or an image has been viewed and for how long
*What were the most popular elements of the event
*User-interactions with other users and images, videos, 3D objects

Are the metrics available for download?

The MootUp platform allows you to track, measure, and export event metrics as needed. You just have to define what metrics you want to collect in advance and we'll take care of the rest.

Is there an App or some other software attendees and/or hosts have to download or install?

According to many of our customers, one of the biggest advantages MootUp has over other competitors is that the platform is accessible directly from the browser without having to download or install anything while still providing Enterprise-Level security. All you need is your device, a browser, an internet connection and you’re good to go.

What devices are you compatible with?

The technophiles on our dev team have gone out of their way to make sure that MootUp works smoothly on every device from smartphones to tablets and computers to all modern VR/ AR headsets. If you have a specific device you'd like to know about, just ask us in the online chat.

Can the platform be white-labeled?

Can the platform be white-labeled?

As Mootup works as a Software-as-a-Service product, something very close to white labeling can be achieved by iframing any MootUp experience in your own website (we provide a 1-click export option), via export.


Please have a look at this page for details:

How do I enter VR mode?

Ready to step into the full immersion of VR? You can toggle it on/off by clicking the "Goggles" icon in the upper right corner of your interface at any time.

What VR headsets do you support?

The technophiles on our dev team have gone out of their way to make sure that MootUp works smoothly on every device from smartphones to tablets and computers to all modern VR/ AR headsets. If you have a specific device you'd like to know about, just ask us in the online chat.

What are the minimum system requirements to run MootUp?

MootUp was created to be accessible on the widest range of devices from smartphones to VR/ AR headsets and everything in between such as tablets and computers. As a result, it has been created to work even on lower spec devices as well as high-end performance once. Of course the more performant the device the more enhanced the experience.

What is the minimum internet speed required to join a MootUp event?

MootUp was created to be accessible on low-bandwidth connections as well as on lower-end devices so that it can be used and accessed by as many people as possible.

Can I lock my event spaces/ rooms/ world before it starts?

Yes. With MootUp you have full control over who enters your spaces and who doesn’t as well as when. For example, you can set a start date for the event and have it automatically open at that date & time.

Does the platform support other languages besides English?

Yes, we support other languages. Languages currently supported are English, French and Spanish for platform menus. However, the platform predominantly uses icons to eliminate the need to translate. 

You can upload content to the platform in any language you want. 

Bots and AI NPCs can speak/ read content in 50+ languages.

Can MootUp be integrated with other tools?

MootUp integrates with the most popular tools and platforms out there to make sure you deliver the best experience during the most vibrant events.

From 2D and 2.5D platforms to solutions for videos, ads, tracking, analytics, AI, bots, chat, mailing, ticketing, and more.

Some examples are Slack, Zoom, BlueJeans, Intrado, Splash, Hopin… 

Are you interested in a specific integration? Let us know.

Looking for a platform to host your next event?

Tel: +1 347 535 0844

Address: One East Washington Street

Phoenix, AZ USA 85004
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